Privacy Policy

This Privacy Policy describes how Bend Reality Mentors Private Limited ("we," "us," or "our"), operating the website Fluentia.in, collects, uses, and protects your personal information when you use our AI-powered communication assessment platform.

1Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number
• Assessment Data: Your Listening, Speaking, and Reading (LSR) responses and scores
• Usage Data: Browser type, device information, IP address, pages visited
• Profile Information: Education, work experience, job preferences (if provided)
• Communication Data: Emails and support requests

2How We Use Your Information

We use your information to:

• Provide and improve our communication assessment services
• Generate assessment scores and personalized feedback
• Connect candidates with potential employers (with consent)
• Process payments and manage subscriptions
• Send important service updates and notifications
• Analyze platform usage to improve user experience
• Comply with legal obligations

3Payment Processing

All payments on Fluentia.in are securely processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit card, debit card, or UPI details on our servers. Razorpay handles all payment data in accordance with industry security standards. For Razorpay's privacy practices, please refer to their privacy policy.

4Cookies Policy

We use cookies and similar technologies to:

• Keep you logged into your account
• Remember your preferences and settings
• Analyze how our platform is used
• Improve platform performance

You can control cookies through your browser settings. Disabling cookies may affect some features of the platform.

5Data Sharing

We do not sell your personal data. We may share your information only in the following cases:

• With employers: Only if you apply for a job or enable profile discoverability
• Service providers: Payment processors, hosting services (under strict confidentiality)
• Legal requirements: When required by law or to protect our rights

6Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a structured format
• Withdraw consent: Opt out of marketing communications

To exercise these rights, contact us at support@fluentia.in

7Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

8Data Retention

We retain your personal data only as long as necessary to provide our services and fulfill the purposes described in this policy. Assessment data may be retained for analytics and improvement purposes in anonymized form.

9Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.